Terms and Conditions

  

GENERAL INFORMATION

All Products sold by Soon Watt & Co. through this website are subject to these Terms and Conditions. By accessing this website, you confirm and affirm that you have read, understood and have agreed to be bound by the Terms and Conditions in the form in which they appear at the time you are using the website. You also warrant that you have the legal capacity to bind yourself to these Terms and Conditions.

These Terms and Conditions shall be governed by the laws of Singapore and the Customer and Soon Watt & Co. agree to submit to the exclusive jurisdiction of the Singapore courts.

Soon Watt & Co. reserves the right to amend these Terms and Conditions in its sole discretion. Soon Watt & Co. may, but does not undertake, to notify the Customer of such changes. It is the Customer’s responsibility to review the Terms and Conditions prior to submitting any order and Soon Watt & Co. Online does not have any responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.

To place an order with us, the Customer must be above 18 years of age and shall complete the registration on this website with truthful, current and complete information.

The Customer consents to disclose all information provided to all Soon Watt & Co. Online staff, representatives, service providers, including home delivery personnel, and consents to Soon Watt & Co. Online’s use of such information provided in accordance with our Privacy Policy. Please see our Data Protection Policy for details.

 

DEFINITION OF EXPRESSIONS USED IN THIS WEBSITE

“Retail” or “Store” refers to Soon Watt & Co. retail store at 482 Changi Road Singapore 419895 and should not be confused with the Soon Watt & Co. online operation.

“We” and “Us” refers to Soon Watt & Co. Online

“Customer(s)” refers to you and any person who purchases Products from this website

“Bikes” refers to all type of bicycles

“Product(s)” refer to products offered for sale by Soon Watt & Co. on this website.

 
 
Shipping & Return
Please refer to Shipping & Return.
 
 
ORDER CANCELLATION

The Customer may cancel the order via online@soonwatt.com.

Order cancellation is subjected to approval.

There will be no charges to the Customer should the order cancellation takes place before we start processing it within a working day.

Otherwise, a cancellation fee will be imposed for each order cancelled.

 
 
PRICES VARIATION

We reserve the right to vary the prices of our Products, at our sole discretion, at any time prior to delivery.

Customers would be accordingly advised of the same. The prices reflected on this website are subject to change and are strictly meant for purchases made online only and may vary from those found at our retail store.

Both Soon Watt & Co. Retail and Online will not entertain any request for refund or exchange based on any price discrepancies.

Products sold thru this website are “As-is” and do not include installation.

Product installation and other workshop related services are charged separately at our retail outlet.

 
 
RETURNS / EXCHANGE POLICY

All Products prior to delivery are checked for their quantity ordered and the quality which includes the Product packaging conditions. Some Products may be photo taken for documentation prior to packing.

The Customer or his/her authorised recipient is strongly advised to check the Product purchased at the time of delivery to avoid any possible dispute.

Any request for refund or exchange must be made via online@soonwatt.com.

Wrong Product delivered Exchange 
Product delivered in damaged condition Exchange
Product Ordered but not delivered Refund
Over-charged due to billing error Refund the difference

All exchange is subjected to product available.  When such exchange is not possible for whatever reasons, a refund will be made.

All refunds shall be made in the same mode of payment used by the Customer on the same order.

Soon Watt & Co. retail store will not entertain by means or be responsible for any cash refund or exchange whatsoever.

We shall arrange to collect Products for exchange, and the Customer shall be obliged to return, a Product that was damaged on delivery, or was not part of the Customer’s order which is delivered to the Customer by mistake.

The Customer shall ensure that the Product for return must not been used, is in its original and undamaged packaging, and provided that all items including but not limited to instruction manual, all parts and accessories (if any) are intact.

Any costs incurred during the return of Product for whatever reasons, with the exception of wrongly delivered items, shall be borne by the customer. 

We reserve the right to reject a return request for exchange or refund should this condition is not met.

In the event of a warranty replacement, the defective Product may either be replaced with the same Product but without the packaging, or a Product of equivalent value in the event that the identical unit is no longer in stock.

All replacement of Products will be effected by the next earliest available delivery time slot.

Save as expressly provided under these Terms & Conditions, Soon Watt & Co. shall not be liable for any damage, loss or inconvenience of any form incurred whatsoever. For the avoidance of doubt, Soon Watt & Co. expressly excludes any liability for any indirect or consequential damages howsoever caused, arising out or in connection with contract and whether or not foreseeable or in the original contemplation of the parties at the date of the contract.

 
 
WARRANTY

Warranty approval is subjected to the manufacturer’s warranty guideline. Please refer to the owner’s manual and our general warranty guideline.

 
 
FORCE MAJEURE

If the performance by Soon Watt & Co. of its obligations is prevented by reason of “force majeure” (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the government of Singapore or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Soon Watt & Co.), Soon Watt & Co. shall be excused from such performance so far as to the extent of such prevention by such Force Majeure occurence.